Careers
Solving our clients’ health and safety challenges together.
Careers
Solving our clients’ health and safety challenges together.
Want to discuss a vacancy ahead of applying? Call us on 01908 915272 for a confidential and informal chat.
Behind our award-winning software solutions lies a dedicated and talented team who are passionate about what they do. Our sustained, above-market growth is testament to their commitment, high standards and hard work.
Ensuring we provide an environment in which our people can thrive is key to our ongoing success. Does this sound like something you would like to be part of?
We have an open, friendly, and supportive culture where motivated people can really make a difference – for themselves, their colleagues, and their client’s.
Due to our continued success, we have several new customer-facing and management roles to support us with our exciting expansion plans.
So, if you are a tenacious, ambitious, and hands-on individual who isn’t shy of rolling up your sleeves to get the job done, we’d love to hear from you.
Reach out to us on 01908 915272 or email us at careers@riskex.co.uk
See below for our current vacancies:
Head of Sales Operations
An exciting opportunity to join an ambitious and fast-growing health and safety software company to drive our growth strategy forward. The role is primarily office-based in our luxury offices, based in Milton Keynes. The COVID 19 pandemic has heightened the need for efficient health and safety management in all businesses, and this has increased demand for our SaaS solution and will fuel our growth for the future.
Read more
As Head of Sales Operations, a significant part of the role will be to help shape our Sales Operations strategy and further develop our sales approach to ensure we continue to deliver exceptional customer service, grow new business sales and increase product-holding within our client base.
A hands-on role, you will lead from the front, closing your own sales as well as motivating, developing and expanding the current sales team. As Head of Sales Operations, you must be capable of obtaining an in-depth understanding of your prospects’ business operations along with an understanding of their key drivers for change and be able to articulate how our solutions align with these. Demonstrating capability to drive a business conversation first, instead of a technical conversation, is essential, as is building relationships at all levels of a prospect’s organisation.
A key part of this role with be the ability for you to carry out live demonstrations of our software solutions and so being able to ascertain the specific client needs and identify how our product features translate into benefits will be key in planning demonstration requirements.
We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a SaaS Sales Management role with a demonstrable track record in achieving and exceeding Sales targets and related KPI’s. It is likely you have experience in managing a sales team although the role may also suit you as a first step into sales team management where you can demonstrate inspirational coaching and mentoring skills and a desire to help others reach their potential.
Key Responsibilities & Critical Success Measures
- Deliver an efficient sales process across the business, by ensuring close alignment between the commercial and technical teams working quickly to identify and constructively overcome challenges.
- Be active in driving change and evolution to support the improvement of the customer experience.
- Achieve the KPI’s and sales targets associated with current accounts.
- Nurture a culture of high performance throughout our sales teams, by providing appropriate training, development, support and coaching for colleagues.
- Manage all pre-sales activities for allocated leads, including carrying out online sales meetings and demonstrations.
- Planning and preparing all sales-related documentation, including proposals, presentations and contracts/order forms.
- Maintain all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard.
- Maintain an updated and accurate sales pipeline for the team and report on this weekly.
- Build and maintain product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs.
- Attend customer meetings and carry out online demonstrations.
- Build awareness of; and maintain up-to-date insights regarding health and safety market trends and the competitor landscape.
Candidate Profile
- Proven track record in meeting sales targets.
- 5 years plus in a SaaS sales role including management of people (or demonstrable people development competencies).
- Analytical & organised in approach; able to prioritise work and work under pressure.
- Teamwork and Collaboration – High sense of ownership and urgency to get the job done.
- Demonstrable knowledge of sales and lead management methodologies with a strong understanding of sales cycles.
- Strong IT skills.
- Excellent working knowledge of Microsoft Office applications, Advanced use of PowerPoint.
- Confidence to challenge views and negotiate with peers/stakeholders with excellent communication skills (written and verbal).
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture.
- Takes ownership of issues to get resolutions that benefit the business/customer.
Technical Operations Project Manager
Our Technical Operations Team includes Technical Support Engineers and Full Stack Developers who together, develop, deliver and support the Riskex suite of software packages under both our flagship health and safety software brand AssessNET and award-winning Covid management platform, Safe2Day. As part of our expansion plans, we now require a Technical Operations Project Manager with a strong background in business improvement and a desire to succeed through helping others to reach their potential.
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Reporting to the CTO, you will be responsible for leading the Technical Operations Team to deliver both customer-specific projects and core product development projects that add value to our client’s risk management strategies.
Key Responsibilities & Critical Success Measures
- Ensuring the team is keeping to SLA’s and KPI’s across Technical projects and helpdesk (support tickets, client onboarding, product enhancement communications, training and adoption)
- Drive continuous improvement within internal IT, reviewing and streamlining processes
- Key escalation point for tickets/cases
- Ensuring projects are correctly specified, delivered on time and within client budget
- Running discovery workshops with clients and team members to map out customer processes
- Reporting to key stakeholders externally and internally on project progress
- Responsible for the project administration and production of project documentation
- Review project team timesheets regularly
- Build and maintain product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Attend customer meetings/focus groups/review meetings/mobilisation workshops
- Be active in driving change and evolution to support the improvement of the customer experience
Candidate Profile
- Experience of managing technical people in a SaaS-based business
- Have a pro-active approach to work, a self-starter
- Teamwork and Collaboration – High sense of ownership and urgency to get the job done.
- Always be keen to take hands-on approach to leading the team and set examples of how the work should be done
- Demonstrable understanding of Business Improvement methodologies
- Able to deliver a high level of customer service in both written and verbal communication
- Track record in project management of IT projects and people (preferably Prince2 qualified)
- Good understanding of Software Development Lifecycle (SDLC)
- Knowledge of administration of Microsoft 365 (Office, Teams, SharePoint)
- Experience in using project management and issue tracking software – preferably JIRA
- Experienced in using helpdesk support management software such as Freshdesk
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- Strong communication and influencing skills, comfortable leading presentations and meetings, in both internal and external environments
- Well-structured and organised, able to prioritise work and work under pressure
- Takes ownership of issues to get resolutions that benefit the business and customer
Customer Success Manager
Reporting to the Commercial Director, this new role is pivotal in the development of our Customer Success Strategy, to ensure that clients achieve maximum value from our software solutions and support our commercial activities to increase “share-of-wallet” in our Major Accounts. A key focus is to monitor & drive adoption, usage & expansion of services.
Read more
This role will involve managing and significantly improving our processes and taking ownership of customer service delivery to ensure the smooth flow of information to deliver services quickly and to a high quality, within customer timescales. We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Customer Success / Customer Experience role with a demonstrable track record in meeting Customer Satisfaction and Account Management KPI’s.
Key Responsibilities & Critical Success Measures
- Meeting all agreed KPI’s and quality levels for Customer Success activities (onboarding, client adoption, advocacy and retention)
- Instil best practice Project Management processes for all Customer Success activities, resulting in productivity gains
- Meeting all agreed commercial KPI’s relating to upsell and renewals
- Building and maintaining product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Proactively gaining customer insight to feed into our product strategy
- Meet customer satisfaction measures, including NPS
- Working with the wider Riskex team to create, deliver and implement new systems and processes to continually improve our service to our customers
- Attending customer meetings/focus groups/review meetings/mobilisation workshops and be comfortable running these sessions
- Actively driving change and evolution to support the improvement of the customer experience
- Acting as an escalation point for customer issues and complaints (before they escalate to a Director)
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- Teamwork and Collaboration – High sense of ownership and urgency to get the job done
- 3 years’ plus experience in a customer-centric role, preferably for a SaaS solutions/ technology business
- Proactive, motivational, tenacious, committed and hungry to succeed
- Strong communication and influencing skills, comfortable leading presentations and meetings, in both internal and external environments
- Well-structured and organised, able to prioritise work and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
Telemarketing Executive
Riskex has enjoyed continued, double-digit growth during 2020 and as a result, we are now looking for a target-driven, resilient and motivated telemarketer to join our team in support our marketing and sales efforts. The primary purpose of this role is to make outbound calls to prospects and client’s, in order to generate qualified sales leads and book online product demonstrations and appointments for our sales team. You will be responsible for influencing existing or potential customers to buy Riskex products and services.
Read more
As Telemarketing Executive, you must be able to understand customer requirements quickly and articulate how the features of our products translate into benefits that help them to solve their health and safety challenges. You will rely on your excellent communications skills, persuasive manner, friendly and helpful approach to building relationships at all levels of a prospect’s organisation.
Key Responsibilities & Critical Success Measures
- Meeting all agreed lead generation KPI’s and appointment/demonstration targets
- Managing raw leads by list building to ascertain contact details for target prospects
- Qualifying all leads using BANT methodology
- Managing all lead qualification activities for allocated leads, including list building, cold calling and booking sales appointments / online demonstrations
- Preparing and sending marketing information requested by prospects during the qualification stage
- Maintaining all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard
- Carrying out online research for prospective organisations, to optimise sales targeting and inform marketing campaign planning
- Carrying out telemarketing campaigns to invite prospects and clients to attend Riskex events (webinars, online group demonstrations, customer forums and focus groups etc.)
- Maintaining an updated and accurate appointment-setting schedule and report on this weekly
- Building and maintaining product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Building awareness of; and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- 2 years plus in a telephone-based customer facing role – this could be telemarketing, telesales or customer services
- Confident and articulate telephone manner
- Experience in using CRM systems
- Excellent communication skills – both written and verbal
- Good working knowledge of Microsoft Office applications
- Strong interpersonal skills and empathy with prospects
- Strong influencing skills
- Well-structured and organised, able to prioritise workload and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
Business Development Manager
The primary purpose of this office-based role is to identify and qualify sales leads, present our solutions to potential new client’s and manage them through the entire sales cycle through to handover to the implementation team once the sale is closed. As Business Development Manager, you must be capable of obtaining an in-depth understanding of your prospects’ business operations, along with an understanding of their key drivers for change and be able to articulate how our solutions align with these.
Read more
Demonstrating capability to drive a business conversation first, instead of a technical conversation, is essential, as is building relationships at all levels of a prospect’s organisation.
A key part of this role will be the ability for you to carry out live demonstrations of our software solutions and so being able to ascertain the specific client needs and identify how our product features translate into benefits will be key in planning demonstration requirements.
We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Sales role with a demonstrable track record in meeting Sales numbers and related KPI’s.
Key Responsibilities & Critical Success Measures
- Meeting all agreed lead management KPI’s and sales targets
- Generating new leads and opportunities. Work with the telemarketing team to qualify leads and book appointments – you should expect to generate around 50% of your own qualified leads and appointments/demonstrations, whilst the telemarketing team will supply you with the remaining 50%
- Managing all pre-sales activities for allocated leads, including carrying out online sales meetings and demonstrations
- Planning and preparing all sales-related documentation, including proposals, presentations and contracts/order forms
- Maintain all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard
- Maintaining an updated and accurate sales pipeline and reporting on this weekly
- Building and maintaining product knowledge: understanding the business and technical problems that our solutions address. Staying current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Attend customer meetings and carry out online demonstrations
- Building awareness of, and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- Teamwork and collaboration – high sense of ownership and urgency to get the job done
- 3 years plus in a sales role (inside sales or field-based), preferably for a SaaS solutions/ technology business
- Experience in the field of health and safety / risk management software is not essential however would provide you with a distinct advantage
- Proven track record in meeting sales targets
- Demonstrable knowledge of sales and lead management methodologies with a good understanding of sales cycles
- Comfortable with using technology to demonstrate products
- Excellent communication skills, both verbal and written
- Confident in the use of online communications methods
- Good working knowledge of Microsoft Office applications
- Strong interpersonal skills and empathy with prospects
- Proactive, motivational, tenacious, committed and hungry to succeed
- Strong communication and influencing skills, comfortable leading sales presentations and meetings
- Well-structured and organised, able to prioritise work and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
As part of the recruitment process, Riskex collects and processes personal data relating to job applicants. We will keep your CV on file for 6 months, unless you request otherwise by emailing us at careers@riskex.co.uk. If you require further information about our privacy policy, please view here:
Latest News
As retail, hospitality, leisure/fitness and other sectors typically associated with manual handling risk begin to reopen this month, here is a timely reminder regarding the basics of lifting and carrying safely and compliantly: https://www.riskex.co.uk/back-to-basics-manual-handling/ #healthandsafety #Risk
A recent Driver Behaviour Report produced by the road safety charity Brake, in partnership with Direct Line Motor Insurance, provides some concerning insights into how stress impacts driving behaviours. Read the full story here: https://www.riskex.co.uk/has-driving-related-risk-increased-post-lockdown/
#healthandsafety
Riskex Limited
1 Radian Court
Davy Avenue
Knowlhill
Milton Keynes
MK5 8PJ
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