Careers
Solving our clients’ health and safety challenges together.
Careers
Solving our clients’ health and safety challenges together.
Want to discuss a vacancy ahead of applying? Call us on 01908 915272 for a confidential and informal chat.
Behind our award-winning software solutions lies a dedicated and talented team who are passionate about what they do. Our sustained, above-market growth is testament to their commitment, high standards and hard work.
Ensuring we provide an environment in which our people can thrive is key to our ongoing success. Does this sound like something you would like to be part of?
We have an open, friendly, and supportive culture where motivated people can really make a difference – for themselves, their colleagues, and their client’s.
Due to our continued success, we have several new customer-facing and management roles to support us with our exciting expansion plans.
So, if you are a tenacious, ambitious, and hands-on individual who isn’t shy of rolling up your sleeves to get the job done, we’d love to hear from you.
Reach out to us on 01908 915272 or email us at careers@riskex.co.uk
See below for our current vacancies:
IT Support Technician
Our Technical Operations Team includes Technical Support Engineers and Full Stack Developers who together develop, deliver, and support the Riskex suite of software packages under both our flagship health and safety software brand AssessNET and award-winning Covid management platform, Safe2Day. As part of our expansion plans, we now require an IT Support Technician with a strong background in troubleshooting, technical fixes and knowledge of MSQL to ensure the delivery of exceptional customer satisfaction and a personalised service.
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Reporting to the Technical Operations Project Manager, you will be responsible for providing 1st line telephone, e-mail, and face-to-face support to the user base. You also carry out a range of tasks surrounding the existing IT infrastructure alongside the development and implementation of new systems.
Key Responsibilities & Critical Success Measures
- Achieve defined SLAs and KPIs for first- and second-Line Support Tickets, ensuring that they are dealt with quickly and to the client’s satisfaction
- Write, execute and update SQL queries
- Manage the on-boarding processes for new clients and attend remote client meetings
- Participate in discovery workshops with clients and team members to map out customer processes
- Update the ticketing system, escalating to third line support when necessary, ensuring all troubleshooting methods are followed
- Ability to work as part of a team, contributing to and supporting the team utilising individual and shared learning and development
- Report to key stakeholders externally and internally on project and support ticket progress
- Complete project administration and produce project documentation as required
- Build and maintain product knowledge: understand the business and technical problems that our solutions address
Candidate Profile
- Excellent attention to detail, strong troubleshooting and information gathering skills
- Have a pro-active approach to work, a self-starter
- As a collaborative team player, you will demonstrate a high sense of ownership and urgency to get the job done
- Experience of dealing with high volumes of Help Desk tickets
- Problem-solving – identifying, understanding, resolving and learning from problems
- Well-structured and organised, able to prioritise work and work under pressure
- Able to deliver a high level of customer service in both written and verbal communication
- Eager to learn new skills and invest in personal development
- Knowledge of administration of Microsoft 365 (Office, Teams, SharePoint)
- Experienced in using help desk support management software such as Freshdesk will be beneficial
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
Customer Success Manager
Reporting to the Commercial Director, this new role is pivotal in the development of our Customer Success Strategy, to ensure that clients achieve maximum value from our software solutions and support our commercial activities to increase “share-of-wallet” in our Major Accounts. A key focus is to monitor & drive adoption, usage & expansion of services.
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This role will involve managing and significantly improving our processes and taking ownership of customer service delivery to ensure the smooth flow of information to deliver services quickly and to a high quality, within customer timescales. We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Customer Success / Customer Experience role with a demonstrable track record in meeting Customer Satisfaction and Account Management KPI’s.
Key Responsibilities & Critical Success Measures
- Meeting all agreed KPI’s and quality levels for Customer Success activities (onboarding, client adoption, advocacy and retention)
- Instil best practice Project Management processes for all Customer Success activities, resulting in productivity gains
- Meeting all agreed commercial KPI’s relating to upsell and renewals
- Building and maintaining product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Proactively gaining customer insight to feed into our product strategy
- Meet customer satisfaction measures, including NPS
- Working with the wider Riskex team to create, deliver and implement new systems and processes to continually improve our service to our customers
- Attending customer meetings/focus groups/review meetings/mobilisation workshops and be comfortable running these sessions
- Actively driving change and evolution to support the improvement of the customer experience
- Acting as an escalation point for customer issues and complaints (before they escalate to a Director)
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- Teamwork and Collaboration – High sense of ownership and urgency to get the job done
- 3 years’ plus experience in a customer-centric role, preferably for a SaaS solutions/ technology business
- Proactive, motivational, tenacious, committed and hungry to succeed
- Strong communication and influencing skills, comfortable leading presentations and meetings, in both internal and external environments
- Well-structured and organised, able to prioritise work and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
Telesales Executive
Riskex has enjoyed continued, double-digit growth during 2020 and as a result, we are now looking for a target-driven, resilient and motivated individual to join our team in support our marketing and sales efforts. The primary purpose of this role is to make outbound calls to prospects and client’s, in order to generate qualified sales leads and book online product demonstrations and appointments for our sales team. You will be responsible for influencing existing or potential customers to buy Riskex products and services.
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As Telesales Executive, you must be able to understand customer requirements quickly and articulate how the features of our products translate into benefits that help them to solve their health and safety challenges. You will rely on your excellent communications skills, persuasive manner, friendly and helpful approach to building relationships at all levels of a prospect’s organisation.
Key Responsibilities & Critical Success Measures
- Meeting all agreed lead generation KPI’s and appointment/demonstration targets
- Managing raw leads by list building to ascertain contact details for target prospects
- Qualifying all leads using BANT methodology
- Managing all lead qualification activities for allocated leads, including list building, cold calling and booking sales appointments / online demonstrations
- Preparing and sending marketing information requested by prospects during the qualification stage
- Maintaining all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard
- Carrying out online research for prospective organisations, to optimise sales targeting and inform marketing campaign planning
- Carrying out telesales campaigns to invite prospects and clients to attend Riskex events (webinars, online group demonstrations, customer forums and focus groups etc.)
- Maintaining an updated and accurate appointment-setting schedule and report on this weekly
- Building and maintaining product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Building awareness of; and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- 2 years plus in a telephone-based customer facing role – this could be telemarketing, telesales or customer services
- Confident and articulate telephone manner
- Experience in using CRM systems
- Excellent communication skills – both written and verbal
- Good working knowledge of Microsoft Office applications
- Strong interpersonal skills and empathy with prospects
- Strong influencing skills
- Well-structured and organised, able to prioritise workload and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
Business Development Manager
The primary purpose of this office-based role is to identify and qualify sales leads, present our solutions to potential new client’s and manage them through the entire sales cycle through to handover to the implementation team once the sale is closed. As Business Development Manager, you must be capable of obtaining an in-depth understanding of your prospects’ business operations, along with an understanding of their key drivers for change and be able to articulate how our solutions align with these.
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Demonstrating capability to drive a business conversation first, instead of a technical conversation, is essential, as is building relationships at all levels of a prospect’s organisation.
A key part of this role will be the ability for you to carry out live demonstrations of our software solutions and so being able to ascertain the specific client needs and identify how our product features translate into benefits will be key in planning demonstration requirements.
We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Sales role with a demonstrable track record in meeting Sales numbers and related KPI’s.
Key Responsibilities & Critical Success Measures
- Meeting all agreed lead management KPI’s and sales targets
- Generating new leads and opportunities. Work with the telemarketing team to qualify leads and book appointments – you should expect to generate around 50% of your own qualified leads and appointments/demonstrations, whilst the telemarketing team will supply you with the remaining 50%
- Managing all pre-sales activities for allocated leads, including carrying out online sales meetings and demonstrations
- Planning and preparing all sales-related documentation, including proposals, presentations and contracts/order forms
- Maintain all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard
- Maintaining an updated and accurate sales pipeline and reporting on this weekly
- Building and maintaining product knowledge: understanding the business and technical problems that our solutions address. Staying current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs
- Attend customer meetings and carry out online demonstrations
- Building awareness of, and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape
Candidate Profile
- Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture
- Teamwork and collaboration – high sense of ownership and urgency to get the job done
- 3 years plus in a sales role (inside sales or field-based), preferably for a SaaS solutions/ technology business
- Experience in the field of health and safety / risk management software is not essential however would provide you with a distinct advantage
- Proven track record in meeting sales targets
- Demonstrable knowledge of sales and lead management methodologies with a good understanding of sales cycles
- Comfortable with using technology to demonstrate products
- Excellent communication skills, both verbal and written
- Confident in the use of online communications methods
- Good working knowledge of Microsoft Office applications
- Strong interpersonal skills and empathy with prospects
- Proactive, motivational, tenacious, committed and hungry to succeed
- Strong communication and influencing skills, comfortable leading sales presentations and meetings
- Well-structured and organised, able to prioritise work and work under pressure
- Takes ownership of issues to get resolutions that benefit the business/customer
As part of the recruitment process, Riskex collects and processes personal data relating to job applicants. We will keep your CV on file for 6 months, unless you request otherwise by emailing us at careers@riskex.co.uk. If you require further information about our privacy policy, please view here:
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How have you leveraged technology to tackle the increased risks of remote working? To find out how your peers have managed this challenge as well as gain an insight into the Top SaaS trends in health and safety technology, view our on-demand webinar now: https://www.riskex.co.uk/on-demand-webinar-access-aligning-technology-with-emerging-health-and-safety-risks
Riskex Limited
1 Radian Court
Davy Avenue
Knowlhill
Milton Keynes
MK5 8PJ
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Company No. 05174302
VAT No. 844 5092 22
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