Careers

Solving our clients’ health and safety challenges together

Careers

Solving our clients’ health and safety challenges together

Behind our award-winning software solutions lies a dedicated and talented team who are passionate about what they do. Our sustained, above-market growth is testament to their commitment, high standards and hard work.

Ensuring we provide an environment in which our people can thrive is key to our ongoing success. Does this sound like something you would like to be part of?

We have an open, friendly, and supportive culture where motivated people can really make a difference – for themselves, their colleagues, and their client’s.

Due to our continued success, we have several new customer-facing and management roles to support us with our exciting expansion plans.

So, if you are a tenacious, ambitious, and hands-on individual who isn’t shy of rolling up your sleeves to get the job done, we’d love to hear from you.

Reach out to us on 01908 915272 or email us at careers@riskex.co.uk

See below for our current vacancies:

Customer Success Manager

Reporting to the Commercial Director, this new role is pivotal in the development of our Customer Success Strategy, to ensure that clients achieve maximum value from our software solutions and support our commercial activities to increase “share-of-wallet” in our Major Accounts. A key focus is to monitor & drive adoption, usage & expansion of services.

This role will involve managing and significantly improving our processes and taking ownership of customer service delivery to ensure the smooth flow of information to deliver services quickly and to a high quality, within customer timescales. We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Customer Success / Customer Experience role with a demonstrable track record in meeting Customer Satisfaction and Account Management KPI’s.

Key Responsibilities & Critical Success Measures

Meeting all agreed KPI’s and quality levels for Customer Success activities (onboarding, client adoption, advocacy and retention)

Instil best practice Project Management processes for all Customer Success activities, resulting in productivity gains

Meeting all agreed commercial KPI’s relating to upsell and renewals

Building and maintaining product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs

Proactively gaining customer insight to feed into our product strategy

Meet customer satisfaction measures, including NPS

Working with the wider Riskex team to create, deliver and implement new systems and processes to continually improve our service to our customers

Attending customer meetings/focus groups/review meetings/mobilisation workshops and be comfortable running these sessions

Actively driving change and evolution to support the improvement of the customer experience

Acting as an escalation point for customer issues and complaints (before they escalate to a Director)

Candidate Profile

Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture

Teamwork and Collaboration – High sense of ownership and urgency to get the job done

3 years’ plus experience in a customer-centric role, preferably for a SaaS solutions/ technology business

Proactive, motivational, tenacious, committed and hungry to succeed

Strong communication and influencing skills, comfortable leading presentations and meetings, in both internal and external environments

Well-structured and organised, able to prioritise work and work under pressure

Takes ownership of issues to get resolutions that benefit the business/customer

DOWNLOAD JOB DESCRIPTION

EMAIL YOUR CV AND COVER LETTER

Technical Operations Project Manager

Our Technical Operations Team includes Technical Support Engineers and Full Stack Developers who together, develop, deliver and support the Riskex suite of software packages under both our flagship health and safety software brand AssessNET and award-winning Covid management platform, Safe2Day. As part of our expansion plans, we now require a Technical Operations Project Manager with a strong background in business improvement and a desire to succeed through helping others to reach their potential.

Reporting to the CTO, you will be responsible for leading the Technical Operations Team to deliver both customer-specific projects and core product development projects that add value to our client’s risk management strategies.

Key Responsibilities & Critical Success Measures

Ensuring the team is keeping to SLA’s and KPI’s across Technical projects and helpdesk (support tickets, client onboarding, product enhancement communications, training and adoption)

Drive continuous improvement within internal IT, reviewing and streamlining processes

Key escalation point for tickets/cases

Ensuring projects are correctly specified, delivered on time and within client budget

Running discovery workshops with clients and team members to map out customer processes

Reporting to key stakeholders externally and internally on project progress

Responsible for the project administration and production of project documentation

Review project team timesheets regularly

Build and maintain product knowledge: understand the business and technical problems that our solutions address. Stay current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs

Attend customer meetings/focus groups/review meetings/mobilisation workshops

Be active in driving change and evolution to support the improvement of the customer experience

Candidate Profile

Experience of managing technical people in a SaaS-based business

Have a pro-active approach to work, a self-starter

Teamwork and Collaboration – high sense of ownership and urgency to get the job done.

Always keen to take a hands-on approach to leading the team and set examples of how work should be done

Demonstrable understanding of Business Improvement methodologies

Excellent written and verbal communication skills

Proven track record in project management (preferably Prince2 qualified)

Good understanding of Software Development Lifecycle (SDLC)

Knowledge of administration of Microsoft 365 (Office, Teams, SharePoint)

Experience in using project management and issue tracking software – preferably JIRA

Experienced in using helpdesk support management software such as Freshdesk

Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture

Strong communication and influencing skills, comfortable leading presentations and meetings, in both internal and external environments

Well-structured and organised, able to prioritise work and work under pressure

Takes ownership of issues to get resolutions that benefit the business and customer

DOWNLOAD JOB DESCRIPTION

EMAIL YOUR CV AND COVER LETTER

Business Development Manager

The primary purpose of this office-based role is to identify and qualify sales leads, present our solutions to potential new client’s and manage them through the entire sales cycle through to handover to the implementation team once the sale is closed.

As Business Development Manager, you must be capable of obtaining an in-depth understanding of your prospects’ business operations, along with an understanding of their key drivers for change and be able to articulate how our solutions align with these.

Demonstrating capability to drive a business conversation first, instead of a technical conversation, is essential, as is building relationships at all levels of a prospect’s organisation.

A key part of this role will be the ability for you to carry out live demonstrations of our software solutions and so being able to ascertain the specific client needs and identify how our product features translate into benefits will be key in planning demonstration requirements.

We are looking for an individual who is passionate about delivering and exceeding customer expectations in a SaaS company. The type of person we are looking for will have previous experience in a Sales role with a demonstrable track record in meeting Sales numbers and related KPI’s.

Key Responsibilities & Critical Success Measures

Meeting all agreed lead management KPI’s and sales targets

Generating new leads and opportunities. Work with the telemarketing team to qualify leads and book appointments – you should expect to generate around 50% of your own qualified leads and appointments/demonstrations, whilst the telemarketing team will supply you with the remaining 50%

Managing all pre-sales activities for allocated leads, including carrying out online sales meetings and demonstrations

Planning and preparing all sales-related documentation, including proposals, presentations and contracts/order forms

Maintain all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard

Maintaining an updated and accurate sales pipeline and reporting on this weekly

Building and maintaining product knowledge: understanding the business and technical problems that our solutions address. Staying current on the Riskex product roadmap, understanding the features and functionality of all product modules and packages, and how these are applied to address client needs

Attend customer meetings and carry out online demonstrations

Building awareness of, and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape

Candidate Profile

Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture

Teamwork and collaboration – high sense of ownership and urgency to get the job done

3 years plus in a sales role (inside sales or field-based), preferably for a SaaS solutions/ technology business

Experience in the field of health and safety / risk management software is not essential however would provide you with a distinct advantage

Proven track record in meeting sales targets

Demonstrable knowledge of sales and lead management methodologies with a good understanding of sales cycles

Comfortable with using technology to demonstrate products

Excellent communication skills, both verbal and written

Confident in the use of online communications methods

Good working knowledge of Microsoft Office applications

Strong interpersonal skills and empathy with prospects

Proactive, motivational, tenacious, committed and hungry to succeed

Strong communication and influencing skills, comfortable leading sales presentations and meetings

Well-structured and organised, able to prioritise work and work under pressure

Takes ownership of issues to get resolutions that benefit the business/customer

DOWNLOAD JOB DESCRIPTION

EMAIL YOUR CV AND COVER LETTER

Telemarketing Executive

Riskex has enjoyed continued, double-digit growth during 2020 and as a result, we are now looking for a target-driven, resilient and motivated telemarketer to join our team in support our marketing and sales efforts.

The primary purpose of this role is to make outbound calls to prospects and client’s, in order to generate qualified sales leads and book online product demonstrations and appointments for our sales team. You will be responsible for influencing existing or potential customers to buy Riskex products and services.

As Telemarketing Executive, you must be able to understand customer requirements quickly and articulate how the features of our products translate into benefits that help them to solve their health and safety challenges. You will rely on your excellent communications skills, persuasive manner, friendly and helpful approach to building relationships at all levels of a prospect’s organisation.

Key Responsibilities & Critical Success Measures

Meeting all agreed lead generation KPI’s and appointment/demonstration targets

Managing raw leads by list building to ascertain contact details for target prospects

Qualifying all leads using BANT methodology

Managing all lead qualification activities for allocated leads, including list building, cold calling and booking sales appointments / online demonstrations

Preparing and sending marketing information requested by prospects during the qualification stage

Maintaining all records related to your activity within the bespoke Riskex CRM system, following all processes consistently, accurately and to a high standard

Carrying out online research for prospective organisations, to optimise sales targeting and inform marketing campaign planning

Carrying out telemarketing campaigns to invite prospects and clients to attend Riskex events (webinars, online group demonstrations, customer forums and focus groups etc.)

Maintaining an updated and accurate appointment-setting schedule and report on this weekly

Building awareness of; and maintaining up-to-date insights regarding health and safety market trends and the competitor landscape

Candidate Profile

Passionate about delivering the best customer experience possible and contributing to a strong, customer-centric company culture

2 years plus in a telephone-based customer facing role – this could be telemarketing, telesales or customer services

Confident and articulate telephone manner

Experience in using CRM systems

Excellent communication skills – both written and verbal

Good working knowledge of Microsoft Office applications

Strong interpersonal skills and empathy with prospects

Strong influencing skills

Well-structured and organised, able to prioritise workload and work under pressure

Takes ownership of issues to get resolutions that benefit the business/customer

DOWNLOAD JOB DESCRIPTION

EMAIL YOUR CV AND COVER LETTER

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Latest News

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AssessNET by RISKEX @AssessNET·

26 Feb

This edition includes insights gained from the RIMS “2020 Enterprise Risk Management Benchmark Survey”. Receive the latest editions of Riskex Roundup direct to your inbox – sign up here. https://www.riskex.co.uk/newsletter/ #HealthAndSafety #Compliance #riskmanagement

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AssessNET by RISKEX @AssessNET·

25 Feb

Do you think teachers should have been prioritised for the vaccine on health and safety grounds? @H_S_E @RoSPA #COVID

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AssessNET by RISKEX @AssessNET·

25 Feb

Another example of how we have worked collaboratively with @MTCLivesTransf to optimise Health and Safety performance in the workplace. View our eBrochure here https://www.riskex.co.uk/bi-e-brochure/ #healthandsafety #DataAnalytics #safetyprofessionals

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AssessNET by RISKEX @AssessNET·

24 Feb

The AssessNET Health and Safety Management solution now includes exciting enhancements to our Permit to Work, Hazard and Near-Hit Reporting, BI Data Analytics, DSE and COSHH capabilities. Check out our new eBrochure: https://www.riskex.co.uk/assessnet-e-brochure/ #HealthAndSafety #riskmanagement

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AssessNET by RISKEX @AssessNET·

22 Feb

AssessNET helps you assess the risks of exposure to substances hazardous to health before you get green arms.... @H_S_E #coshh #HealthAndSafety

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